AOG response for grounded aircraft and stopped lines
An AOG situation is measured in hours of downtime, not in freight rates. The 24/7 desk sources the closest available aircraft for the part, engine or tooling that lifts the grounding, and runs handling, permits and customs in parallel rather than in sequence.
Submit a requirement any time — no account needed · first response usually within 60 minutes · 24/7 for AOG and time-critical. Optional: business account for status tracking
The 60-second version
A time-critical or AOG charter moves a part, tool or shipment on the first aircraft that can legally and physically fly it. Sourcing runs in parallel with permits and handling, and the decision points are crew duty time, airport opening hours and customs readiness at both ends.
Scope of service
One number, one accountable coordinator, no queue.
What speeds a time-critical move up
One number, one accountable coordinator, no queue.
Positioning, payload, permits and slots evaluated against real-world availability.
Ground transport, handling, permits and customs aligned to keep the aircraft moving.
Direct to operator
In air cargo charter it is common for a requirement to travel through several intermediaries before it reaches the aircraft operator. Each layer adds its own commission to the same flight. We work directly with operators, so the quote you see carries one commercial layer.
Typical chain
With Cargo Charter Network
The requirement is not passed sideways to other brokers who each need to earn on the same lift.
We are remunerated by the operator. Our involvement does not add a separate fee to your charter price.
Payload, dimensions, ready date and airport constraints reach the operator unchanged, instead of being relayed through several desks.
Because we source across operators ourselves, you see the realistic market for that routing rather than whatever one intermediary could reach.
Availability, pricing and acceptance always remain with the operating carrier. Where a requirement can only be served through a partner, we say so before you decide.
How we work
Cargo Charter Network does not operate aircraft and employs no flight crew. Every flight is performed by a licensed operator we source, compare and coordinate.
Operators are checked for AOC validity, insurance, aircraft configuration and route authority for the specific mission before a price is put in front of you.
The same person handles sourcing, contract, permits, handling and flight watch, so there is no handover gap between quote and arrival.
We do not quote capacity that has not been checked with an operator, and we do not confirm acceptance of restricted commodities before the operator has accepted them in writing.
What we need to quote
Operational detail
The decision variable is arrival time, not price per kilo. We quote the earliest achievable wheels-down and the aircraft that delivers it.
Curfews, permit offices and handling agent opening hours frequently move the critical path. We check these before committing to an ETA.
On-board courier, hand-carry and supervised transfer can be combined with charter where part value or documentation requires it.
Time-critical
Send the essentials now — the desk works availability in parallel to setting up your account.
For live AOG call the 24/7 desk in parallel; this form reaches the same controllers.
How to submit a requirement
You send the requirement straight to the desk — no account needed. We work it against operators immediately and come back with compared options.
Route, ready date, weight, dimensions, commodity and handling notes — no account, a few minutes.
Availability, payload and route permissions are checked directly with operators.
Compared operator options with payload, slots, handling and timeline — one accountable contact.
For status tracking and document exchange in the portal. Account verification is usually the same business day.
No supplier identities, margins or internal sourcing data are shared. Requirement data is treated confidentially.
Aircraft
Availability is subject to route, payload, permits and operator acceptance.
Capacity structures
The same requirement can be bought as a whole aircraft, as a share of one, as reserved space on a running rotation or as leased capacity with crew. The structure decides the price far more than the aircraft type does.
01
One shipment fills a deck, or timing and commodity rule out sharing
You control the schedule, the loading plan and the routing.
02
Volume fills part of a deck and the ready date tolerates consolidation
Cost is shared across shippers inside one build-up window.
03
Recurring volume on a lane that already has a rotation
A fixed allocation per flight, committed for a defined period.
04
Capacity is needed for weeks or months, not for one flight
Aircraft, crew, maintenance and insurance leased against guaranteed block hours.
Fuel, ATC, airport charges, handling and de-icing sit outside an ACMI rate. On charter they are inside the quoted price unless stated otherwise.
Around the flight
A charter is only as good as the ground scope attached to it. These items are quoted and coordinated as part of the mission, not left to the shipper.
Export and import entries, transit procedures, temporary export for repair, preferential origin papers and the broker interface at both ends.
Pallet and container build-up, load spreading, lashing plans and guidance where packaging would fail an operator acceptance check.
Pre-carriage, on-carriage, air-ride equipment where needed, low-loaders and permitted road routes for outsize crates.
Overflight, landing and cabotage permits, airport slots, night curfew handling and diplomatic clearances where they apply.
Cool storage, active or passive units, cool dollies, data loggers and shock or tilt indicators read at each handover.
Loading supervision, attendants for live cargo, security escorts and sealed handovers for high-value consignments.
Response patterns
On AOG and line-down work the schedule is dictated by the part, the duty clock and the receiving station — not by the tariff.
Regions handled most often
Every AOG proposal states the permit and duty critical path, so you know which hour is actually fixed and which is negotiable.
Inside a time-critical launch
An AOG charter is a race against a grounded asset, not a freight rate. The cost of the flight is measured against the cost of the aircraft, vessel or production line standing still, so the decision criteria are positioning time, crew duty and permit lead time rather than price per kilogram.
We work the shortest credible chain: the closest suitable aircraft, the airport with the fastest handling and customs, and a routing that avoids permit bottlenecks.
Part or shipment description, weight and dimensions, dangerous goods status (batteries, oxygen generators, chemicals), pickup airport or address, destination, and the latest useful arrival time.
Even partial data starts the search. We refine the aircraft choice while the operators are already checking availability.
Questions
Answers from daily desk work: payload, ready date, permits and cost drivers.
See all questionsWhere a suitable aircraft is positioned nearby and permits are already held, departure within a few hours is realistic. Long-haul routings depend on crew duty and overflight permits.
The price is driven by the aircraft category, the positioning legs and the out-of-hours handling and permit fees, not by the weight of the part. A small jet on a short intra-European AOG leg is a different order of magnitude from a wide-body engine movement — we quote both against live availability.
Yes, subject to operator acceptance and correct documentation. Batteries, chemicals and oxygen generators need classification before the aircraft is confirmed.
Yes. Trucking at both ends can be coordinated through vetted partners so the movement is door to door.
For a straightforward routing with an available aircraft, a first option can be on the table within one to three hours and the aircraft airborne inside 12 to 24 hours. The limiting factors are rarely the aircraft itself: overflight and landing permits, crew duty time, airport slots and ground handling at both ends usually set the real timeline. Dangerous goods, live animals and outsize pieces add documentation and acceptance steps that need to be started immediately.
Yes. Time-critical and AOG requirements are handled around the clock, because an aircraft on ground or a stopped production line does not wait for the next working day. For those cases, call the desk directly rather than filling in a form, and send the technical details afterwards.
AOG stands for Aircraft on Ground: a commercial aircraft is grounded because a part is missing, and every hour costs the operator crew, slots, passenger recovery and reputation. AOG charters move the part and, where required, the engineers with it, from a few kilograms of avionics to a complete engine on its stand. Speed is a function of permits and handling as much as of aircraft availability.
With an aircraft nearby and a routing without permit complications, departure within a few hours is realistic, and same-day delivery on regional sectors is routine. Long-haul and permit-heavy routings take longer, typically 12 to 24 hours, because overflight clearances and crew duty rules cannot be shortcut. Calling the desk immediately, even before all details are final, buys more time than a complete form sent an hour later.
Talk to the desk
AOG and time-critical requirements can be raised by phone or email at any time — no account required.
Keep reading
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Knowledge
Send the requirement and the desk will come back with sourced options, or call now if it is time-critical.
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